SERVICE VALUES
SERVICE VALUES
“ Our service philosophy is based on five pillars, they are based on behaviors, giving a lot of self-confidence to our colleagues so that, when they are interacting with our guests, they are doing the extra touches that makes the difference between a luxury hotel and an ultra-luxury hotel.
The Five pillars:
Warmth
Empathy
Anticipation
Precision
Creativity
Warmth
Empathy
Anticipation
Precision
Creativity
We have lots of tools in order to push our colleagues to be the best on all of those pillars. The success of the We Create Joy* philosophy is that, if everybody behaves that way, it only can drive everyone to be a better person the next day, because it’s a self-correction attitude.
From the leadership down to any of our colleagues within the organization, they all have to behave to those five pillars. It’s extremely, extremely strong and it talks to the value of JADRAN RESORT.
Our brand gesture —
The hand over the heart.
It goes into things which are very discreet, not forced.
It goes into things which are very discreet, not forced.
We think guests have the same expectations when they come on vacation. We have seen changes in the children of our customers.
We are very lucky to work with a very exclusive clientele, very niche, very well-traveled and they are very, very confident of what they want and what they like. What surprises us now are the amount of expectations that are coming from the children. They really would like to be much more entertained than the previous generation would. They would like to have many more activities.
They want to have larger choices and they are very, very sensitive on each of the details. In the past, they were potentially a little more easy to please. But now, it requires us to really up our game.”
We are very lucky to work with a very exclusive clientele, very niche, very well-traveled and they are very, very confident of what they want and what they like. What surprises us now are the amount of expectations that are coming from the children. They really would like to be much more entertained than the previous generation would. They would like to have many more activities.
They want to have larger choices and they are very, very sensitive on each of the details. In the past, they were potentially a little more easy to please. But now, it requires us to really up our game.”